We want happy customers! However, we describe our products completely on our site before you buy them so we do not accept returns or issue refunds unless you receive a defective product.
Our products are designed for geocaching containers and geocaching usage. If you are planning on using the containers for anything other than geocaching, you order at your own risk. We cannot guarantee their compatibility with chemicals such as for cosmetics use, etc.; their size for parts storage or packaging, etc., or for ANY use other than geocaching containers.
The majority of our containers are hand-crafted…meaning there might be slight variations between products, slight flaws in the paint/cover, etc. We are proud of our craftsmanship and a lot of time and effort goes into providing the best possible geocaching container human hands can make–but we never claim to be perfect, we do claim to be really, really, good!
All measurements provided in the product description are approximate, using outside diameter/length, and should not be taken as an exact measurement. If you need an exact measurement for a specific geocaching container, please contact us prior to ordering and we will supply you with the information you request.
If in the rare event that we make a mistake and send you the wrong item or wrong amount, a product with defects, etc., we will fix it immediately by sending out the correct item immediately or issuing a refund if it is no longer available. In other words, we will be responsible for our mistakes but we won’t be responsible for yours! If you do need to request action be taken on an order, we can usually have you email us a photo of the item in question to avoid having return shipping costs.
Please read the item descriptions carefully before completing checkout to make sure you are ordering what you really want. If you have questions please contact us prior to ordering. We will do our best to answer your questions within 24 hours.